Nerkh

Help

Support

Contact us directly, or check the questions people ask most often.

Email support

info@sagteam.site

We reply to every message, usually within two business days.

Before you write

Including these details gets you a useful answer on the first reply:

Common questions

Prices look frozen or out of date

The app keeps a live connection to the price feed, so numbers update on their own while it is open. If they stop moving, the connection has usually dropped: pull down on the list to refresh, or close the app fully and reopen it.

Outside a market’s trading hours the last price stays on screen and does not change — that is the market being closed, not a fault. Each row shows the time of its last update.

The widget is empty or shows the wrong items

The widget follows the items you have pinned inside the app. Open the app, pin what you want with the pin icon, and leave it open for a few seconds so the widget can pick up the change.

If it is still empty, remove the widget from your Home Screen and add it again. iOS refreshes widgets on its own schedule, so values can lag behind the app by a few minutes.

I am not getting price alerts

Check that notifications are allowed in Settings → Notifications, and that Focus or Do Not Disturb is not silencing them.

If notifications are allowed and alerts still do not arrive, email us with the asset and the price you set and we will look into it directly.

Changing the language or currency unit

Open Settings inside the app (the gear icon). Language can be left on Automatic or set yourself, and the currency unit you pick applies to every price in the app, including your portfolio total.

Adding your holdings

Go to the portfolio tab and tap + to add an asset and the amount you hold. The app multiplies that amount by the live price to show what your holdings are worth right now.

Your holdings are stored on your device only, they are never uploaded, and no account is required.

Do I need an account?

No. The app works with no sign-up. Your pinned items, holdings and settings live on your device.

Where does the data come from, and can I trade in the app?

Prices come from publicly available market data sources and are provided for information only. The app is not a broker or an exchange: you cannot buy, sell, transfer or hold money or assets in it, and nothing in it is financial advice.

Prices can be delayed or occasionally wrong, so confirm with your own dealer or exchange before acting on a number.

Privacy

No account, no sign-up, no personal profile. Pinned items, holdings and settings stay on your device. Full details are in the Privacy Policy.

Nerkh is an informational price tracker. It does not provide trading, payments, money transfer or any financial service.